Privacy Policy

1. Introduction

Handy Service Solutions Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.surrey-handyman.co.uk, contact us, or use our handyman and property maintenance services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Handy Service Solutions Limited operates the website www.surrey-handyman.co.uk and provides handyman, maintenance, repair, and property improvement services.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details in the Contact section below.

3. Information We Collect

Information You Provide

We may collect personal information when you contact us through our website, email, or phone. This may include:

  • Name
  • Email address
  • Phone number
  • Property address or service location
  • Details about the work or services requested
  • Any additional information you choose to provide

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Date and time of website access
  • Referring website

This information helps us improve the performance and functionality of our website.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Responding to enquiries and providing quotes
  • Scheduling and delivering handyman or maintenance services
  • Communicating with you about bookings or services
  • Improving our website and services
  • Monitoring website performance and security
  • Complying with legal or regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

  • Consent – when you voluntarily submit information through our website or contact forms
  • Contract – where processing is necessary to provide requested services
  • Legitimate interests – for operating, improving, and securing our website and services
  • Legal obligation – where processing is required by law

6. Cookies

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic.
Cookies may be used to:

  • Improve website functionality
  • Analyse visitor behaviour
  • Remember user preferences

You can manage or disable cookies through your browser settings.

7. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties.

We may share your information with trusted service providers when necessary, including:

  • Website hosting providers
  • IT and technical support providers
  • Payment processing services (if applicable)
  • Legal or regulatory authorities when required by law

All third parties are required to handle your personal data securely and confidentially.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from:

  • Unauthorised access
  • Loss or theft
  • Misuse or disclosure
  • Alteration or destruction

While we strive to protect your information, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services to you
  • Maintain business records
  • Comply with legal, tax, or regulatory requirements

Once personal data is no longer required, it will be securely deleted or anonymised.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict or object to processing in certain circumstances
  • Request transfer of your personal data
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
https://ico.org.uk

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of those external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Handy Service Solutions Limited
Website: https://surrey-handyman.co.uk

Email: office@surrey-handyman.co.uk
Phone: 01737 457 147